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Responsible Gaming
Sahara Sands Casino is committed to promoting safer gambling and helping players keep gambling enjoyable and within their control. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Please read this information before playing and use the tools available to manage your activity.
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Gamble responsibly
Gambling involves risk, and losses can happen. There is no guaranteed strategy, system or pattern that can predict the outcome of a casino game. Every bet should be made with money you can afford to lose, and you should never chase losses by increasing your stakes or playing for longer than planned.
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Before you start, decide how much time and money you are comfortable spending. Consider your gambling budget as an entertainment expense, similar to other leisure activities. Once your budget or time limit has been reached, stop playing. Do not borrow money, use essential household funds or rely on credit to continue gambling.
- Set a personal spending limit before you play and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from rent, bills, food, savings and other essential expenses.
- Do not gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
- Avoid trying to recover losses by placing larger or more frequent bets.
- Treat wins as temporary outcomes, not as income or a reason to increase your budget.
- Keep your account details secure and do not allow another person to gamble using your account.
- Review your gambling activity regularly and act early if it begins to feel difficult to control.
Gambling outcomes are random and independent where the game rules state that they are random. Previous wins or losses do not make a future result more or less likely. Taking a break does not change the odds, and there is no reliable way to influence a random result.
Tools to help you stay in control
Safer gambling tools can help you manage your account and create boundaries before problems develop. Depending on the features available for your account, you may be able to set limits on deposits, wagers, losses or playing time. A limit should be realistic, based on your budget and set before you begin gambling.
Deposit and spending limits
A deposit limit can restrict the amount added to your account over a selected period. Other controls may help you manage the amount you wager or lose. Limits are designed to support your decisions, but they are not a substitute for a personal budget. Check the terms for each control carefully, including when a limit takes effect and how changes are handled.
Time reminders and breaks
Use reminders to monitor how long you have been playing. Regular breaks can help you reassess whether you are still gambling for enjoyment. Leave the gambling environment, do something unrelated and return only if you remain within your planned budget and time limit.
Self-exclusion
If you feel that gambling is becoming difficult to control, self-exclusion may be appropriate. Self-exclusion is a request to restrict or close access to gambling services for a selected period or, where applicable, for a longer period. During self-exclusion, you should not attempt to open another account or use another person’s account. Contact the available account support channel to ask about the process and any conditions that apply.
You can also take practical steps outside your account. Remove saved payment methods, avoid gambling-related advertising where possible, use device or banking controls that support your goals, and tell someone you trust that you are taking a break. Combining account controls with support from another person can make it easier to maintain your decision.
Recognising gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It does not always appear suddenly. Small changes in behaviour can become more serious over time, so early action is important. You do not need to wait until you have lost a particular amount before asking for help.
Possible warning signs include:
- Spending more money or time gambling than you intended.
- Thinking about gambling frequently or feeling unable to concentrate on other activities.
- Increasing bet sizes to try to feel the same excitement or recover previous losses.
- Gambling with money intended for bills, food, savings or other necessities.
- Borrowing money, selling possessions or hiding transactions to fund gambling.
- Feeling anxious, irritable, guilty or distressed when you are not gambling.
- Keeping gambling secret from family, friends or people who may be concerned.
- Missing work, study, social activities or responsibilities because of gambling.
- Arguing with people close to you about gambling or its financial effects.
- Trying to stop or cut down but returning to gambling repeatedly.
- Using gambling to escape sadness, stress, loneliness or other difficult feelings.
If any of these signs apply to you, stop gambling and seek support. Do not try to manage serious financial or emotional problems through further gambling. Speaking with a trusted person, financial counsellor, health professional or gambling support service can help you understand your options without judgement.
If gambling is contributing to thoughts of self-harm or suicide, seek urgent assistance from emergency services or a crisis support service in Australia. Your immediate safety comes first. If someone close to you is affected by gambling, you can also seek advice for yourself; support is available for families and friends as well as people who gamble.
Support, account protection and our approach
Independent help is available to people in Australia who are concerned about their own gambling or someone else’s gambling. Gambling support services can offer confidential information, counselling, financial guidance and practical strategies. You may also speak with your GP or another qualified health professional. If you prefer, begin by talking with a trusted friend or family member and ask them to support your plan.
Sahara Sands Casino may use responsible gambling processes to help identify activity that appears inconsistent with safer gambling. Where appropriate, we may contact an account holder, provide information about available controls, recommend a break, restrict an account or take other steps permitted by applicable requirements and our terms. These measures cannot identify every concern and do not guarantee that gambling harm will be prevented.
Players are responsible for providing accurate information, keeping account credentials private and following the limits or exclusions they choose. You must not create or use an account for another person, try to bypass an account restriction or ask another person to place bets for you. If you believe someone else has accessed your account, stop using it and contact account support through the available channel.
Young people and vulnerable people
Gambling services are for adults who meet the applicable age and eligibility requirements. Keep your account, devices and payment methods away from children and other unauthorised users. Use appropriate parental or device controls where available. If you are worried that a young person or another vulnerable person may be accessing gambling, seek advice from a suitable support service and notify the relevant account support team.
Before you play
- Decide whether gambling fits your current financial and personal circumstances.
- Set a budget and time limit before opening a game.
- Check the available safer gambling controls and choose the ones that suit your needs.
- Make sure you are in a clear state of mind and are not gambling to escape a problem.
- Stop when your limit is reached, whether you are winning or losing.
- Ask for help early if gambling no longer feels like a choice.
For questions about safer gambling features, account restrictions or self-exclusion, use the available support options associated with your Sahara Sands Casino account. Terms, tools and processes may change, so review the current information before relying on a particular control. Responsible gambling is a shared responsibility, and taking a break or asking for help is a positive step.
