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Privacy Policy
This Privacy Policy explains how Sahara Sands Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information. We aim to handle personal information fairly, transparently and only for legitimate business, security, legal or service-related purposes.
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Information we may collect
The information handled by an online casino can vary depending on how a player uses the website and the services available. We may collect information provided directly by a player, information created through account activity, and technical information collected when the website or its features are used. We aim to collect information that is reasonably necessary for operating the platform, supporting players, meeting legal obligations and protecting the website.
Quick links
Account and identity information
- Name, date of birth, contact details and other information provided when creating or updating an account.
- Login details, account preferences, responsible gambling settings and records of communications with support.
- Information needed to confirm identity, age, eligibility or account ownership.
- Verification documents or information from those documents where checks are required.
Payment and transaction information
- Payment method details and information needed to process deposits, withdrawals or other account transactions.
- Records of deposits, withdrawals, wagers, winnings, account balances and related activity.
- Information used to identify unusual, disputed or potentially unauthorised transactions.
Technical and usage information
- Internet Protocol address, browser type, operating system, device information and general location indicators.
- Information about pages viewed, features used, session activity and interactions with the website.
- Cookie identifiers and similar technologies used to remember preferences, support security and understand website performance.
How we use information
Personal information may be used to provide and administer casino services, maintain an accurate account record and communicate with players. It may also be used to help us understand how the website is used, improve functionality and respond to questions or complaints. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
- Create, maintain and manage player accounts.
- Process transactions and keep accurate financial and account records.
- Complete identity, age, account ownership, security and verification checks.
- Detect and prevent fraud, money laundering, abuse, collusion, unauthorised access and other harmful or unlawful activity.
- Protect the website, systems, players and the integrity of games and services.
- Provide customer support, investigate issues and respond to requests.
- Meet applicable legal, regulatory, tax, financial, record-keeping and responsible gambling obligations.
- Send service messages about accounts, transactions, security, policy changes or important website information.
- Send marketing communications where permitted and where the player has given consent or another lawful basis applies.
- Analyse general usage trends and improve website content, performance, security and user experience.
Where practical, we may use aggregated or de-identified information for reporting, analysis and service improvement. This information is designed not to identify an individual player directly. Information may also be shared with service providers that help operate the website, process payments, perform verification checks, provide technology or security services, or deliver customer support. Such parties should only receive information reasonably required for their service and are expected to handle it appropriately.
Information may be disclosed when necessary to protect rights, property or safety, investigate suspected wrongdoing, respond to a valid legal request, or comply with an applicable obligation. We do not sell personal information as a general business practice.
Cookies, security and storage
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. They can help keep a player signed in, remember settings, support security, measure website performance and understand which features are useful. Some cookies may be provided by service partners that help with analytics, security or website functionality. A player can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability or performance of certain website features.
Protecting personal information
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure. Players should use strong, unique login credentials, keep them confidential and contact support promptly if they suspect that an account or device has been compromised.
Storage and retention
Personal information may be stored by us or by service providers acting on our behalf. Depending on the service involved, information may be processed or stored in Australia or another location where our service providers operate. We take reasonable steps to ensure information is handled with suitable safeguards. Information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.
Closing an account does not always mean that every record can be deleted immediately. Some account, transaction, verification, security or communications records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud and meeting record-keeping obligations. Once information is no longer needed, it should be securely deleted, destroyed or de-identified where reasonably practicable.
Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These may include requesting access to the information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of their data, and withdrawing consent to marketing communications. A request may need to be verified before it can be completed, particularly where it involves account, identity or payment information.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for information that is inaccurate, outdated or incomplete to be updated.
- Deletion: ask for your personal information to be deleted where there is no continuing lawful or necessary reason to retain it.
- Marketing consent: withdraw consent to promotional messages at any time. You can also use an unsubscribe option included in a marketing message where available.
- Questions or complaints: ask how information has been handled or raise a concern about privacy.
To exercise a data right, including access, correction or deletion, or to withdraw consent to marketing, contact support@saharasandscasino.wtf. Please describe the request clearly and provide enough information for us to understand which account or records are involved. We may ask for reasonable proof of identity or account ownership to protect personal information from unauthorised requests. We will assess and respond to requests within a reasonable timeframe, subject to applicable requirements and any necessary verification.
A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If information cannot be deleted, we will aim to explain the reason in general terms. Opting out of marketing does not stop essential service messages, including account, transaction, security or policy communications.
Policy updates and contact
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page periodically to remain informed about how information is handled.
If you have a question about this Privacy Policy, want to make a privacy request or believe your personal information has been handled incorrectly, contact support@saharasandscasino.wtf. We will review the matter and provide a response in accordance with applicable privacy requirements.
By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the changes. Where consent is required for a particular use of personal information, we will seek it in the manner required.
